Refund Policy

Return Policy

At Sznwcw, we want you to love your purchase. If you’re not fully satisfied, we offer a 30-day return or exchange window for eligible items.

Eligibility

To qualify for a return or exchange:

- Items must be unused, unworn, and in their original condition (including tags attached and original packaging intact).

- Returns must be initiated within 30 days of delivery.

- Swimwear (bikinis, one-pieces) must include the hygienic liner, if applicable, and remain unwashed.

Return Process

1. Initiate: Contact our support team at [email protected] to request a return authorization. Include your order number and reason for return.

2. Package: Securely repackage the item(s) in original packaging. Include a copy of your order confirmation.

3. Ship: Use the return label provided (or arrange shipping at your cost, if not covered by Sznwcw). For domestic returns, we recommend using a tracked service.

Refunds

- Once we receive and inspect your return (typically within 5–7 business days of shipment), we will issue a refund to your original payment method.

- Refunds may take 10–15 business days to process, depending on your payment provider.

- If the return is due to a Sznwcw error (e.g., incorrect item shipped, defective product), we will cover return shipping costs and issue a full refund.

Exchanges

To exchange for a different size, color, or style:

- Follow the return process above, then select the new item(s) from our site.

- Exchanges are subject to availability; if the desired item is out of stock, we will offer a refund or alternative options.

Non-Returnable Items

The following are not eligible for return or exchange:

- Custom or personalized items (e.g., monogrammed bikinis).

- Items damaged due to improper care (e.g., bleach stains on swimwear).

- Clearance or final-sale items (marked as such at checkout).

Late or Missing Refunds

If you haven’t received a refund within 15 business days, check your payment account statement. If the issue persists, contact your bank or payment provider first, then reach out to us for assistance.