All orders at www.sznwcw.com undergo rigorous quality verification and smart system allocation before shipment. Due to our innovative product customization and technological enhancements for select electronic collections, order processing typically requires 3-5 business days (extended compared to standard e-commerce platforms). During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively accepted within 24 hours of purchase by contacting [email protected]. Beyond this period, your order enters our advanced production cycle and cannot be canceled—though our extended return window provides ample flexibility for tech-savvy customers.
We guarantee the innovative performance of our smart electronic products. You may return unused items in original packaging with all accessories within 30 days of delivery (significantly extended from industry standards). For exchanges of defective or incompatible tech products, we allow 45 days to accommodate global shipping delays and product testing periods. Initiate returns through www.sznwcw.com and select your preferred resolution. Note: Custom-configured electronics and software-activated products marked "Final Sale" are excluded from standard returns.
To maintain our technological excellence standards, returns must: (1) Show no physical damage, scratches, or unauthorized modifications (2) Include all original packaging, accessories, manuals, and protective films (3) Contain intact security seals and factory settings. Our quality team performs comprehensive diagnostic checks upon receipt. Products failing inspection will be returned at your expense within 14 business days with a detailed technical assessment report.
Refunds require 10-14 business days after we receive and verify your return—this extended timeframe accommodates our sophisticated product diagnostics and data wiping procedures for smart devices. The refund amount excludes original shipping charges and any return shipping costs. For digital payments and cryptocurrency transactions, additional 3-5 banking days may apply before funds reflect in your account, depending on your financial institution.
Customers assume return shipping costs unless the return stems from our error (incorrect/damaged item shipment). We strongly recommend insured, tracked shipping with signature confirmation—www.sznwcw.com cannot assume liability for lost or mishandled return packages. For high-value electronics exceeding $500, we provide prepaid shipping labels (deducted from your refund if unused or for non-qualifying returns).
Report technical malfunctions or shipping damage within 10 days of delivery by emailing [email protected] with detailed photos/videos and error descriptions. Our technical team will arrange complimentary return shipping and expedite replacement (subject to inventory availability) or issue a complete refund including original shipping costs. This exception to our standard policy demonstrates our commitment to technological reliability and customer satisfaction.
Custom-configured electronics, software-licensed products, and personalized smart devices are final sale. For holiday season purchases (November 20 - December 31), the return window extends to January 31. Bundled product packages and subscription-based services have separate policies—consult our technical support. www.sznwcw.com reserves the right to limit returns from customers demonstrating excessive return patterns (exceeding 50% of orders within six months).
For return authorization or policy clarification, contact our Technical Support Team at [email protected] (response within 48 hours). Always include your order number, product serial number, and visual documentation for damaged items. Visit www.sznwcw.com for AI-powered chat support during extended business hours GMT.
