Service Policy  

Sznwcw is committed to delivering exceptional customer service across all stages of your shopping experience. This policy outlines our commitments to you.  

     Product Quality  

All garments are inspected for defects before shipment. If you receive a damaged or faulty item, contact us within 30 days of delivery for a full refund or replacement.  

     Customer Inquiries  

Our support team responds to emails within 24–48 business hours (Monday–Friday, excluding holidays). For urgent issues (e.g., order cancellations before processing), call our hotline (available soon) for immediate assistance.  

     Order Modifications  

- Address Changes: You may update your shipping address within 24 hours of placing an order by contacting us. After 24 hours, address changes are not guaranteed.  

- Cancellations: Orders may be canceled within 24 hours of placement. After processing begins (24+ hours), cancellations are subject to our return policy.  

     Size and Fit Assistance  

We provide detailed size charts for all clothing and bikinis. If you need help selecting the right size, our stylists are available to offer personalized recommendations via email or live chat (coming soon).  

     Product Information Accuracy  

We strive to provide accurate color, fabric, and sizing details. However, slight color variations may occur due to screen settings. For bikinis, we recommend referring to our “fit guide” for measurements of cup size, band width, and bottom coverage.  

     Complaint Resolution  

If you have a complaint, contact us with details (e.g., order number, issue description). We will investigate and provide a resolution within 5 business days.